Returns & Refunds Policy

Last updated: [Date]

At [Your Website Name], we want you to be completely satisfied with your purchase. This Returns & Refunds Policy explains how returns, exchanges, and refunds are handled for orders placed through our WooCommerce store.

1. Eligibility for Returns

You may request a return if:

  • The item is unused, unworn, and in its original packaging

  • The return request is made within [X] days of delivery

  • Proof of purchase (order number or receipt) is provided

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are non-returnable:

  • Sale or clearance items

  • Gift cards

  • Digital products or downloads

  • Personalized or custom-made items

  • Items damaged due to misuse or negligence

3. Return Process

To initiate a return:

  1. Contact us at [Your Support Email] within [X] days of receiving your order

  2. Provide your order number and reason for return

  3. Once approved, we will provide return instructions

Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within [X] days of delivery

  • Include photos of the item and packaging

We will arrange a replacement or full refund at no additional cost.

5. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection

  • Approved refunds will be processed to the original payment method

  • Refunds may take [5–10] business days to appear, depending on your bank or payment provider

Shipping charges are non-refundable unless the return is due to our error.

6. Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, contact us at [Your Support Email].

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account

  • Contact your credit card company or payment provider

  • If the issue persists, contact us at [Your Support Email]

8. Cancellations

Orders may be canceled only if they have not yet been processed or shipped.
Once an order is shipped, it cannot be canceled and must follow the return process.

9. Contact Information

For all return and refund inquiries, please contact us:

Email: [Your Support Email]
Phone: [Your Phone Number]
Website: [Your Website URL]